How to Use Our NAYAX Chargers

Eight simple steps to start, charge and finalise your session — no app, no account required.

Credit Card Only — No Cash
Apple Pay & Google Pay Accepted
No App Required
About NAYAX

Cashless Payments Built Into Every Charger

All Alpine Energy chargers use the NAYAX cashless payment system, which lets you pay with any major credit or debit card, or a mobile wallet — directly at the charger, with no account or app required.

Follow the eight steps below for every session. If something doesn't go to plan, refer to our troubleshooting section or contact our support team.

VisaMastercardApple PayGoogle Pay
Alpine Energy NAYAX EV charger terminal in use

Powered by NAYAX

Tap your card or mobile device to get started instantly.

Step-by-Step Guide

8 Steps to a Successful Charge

Follow these steps in order every time you use an Alpine Energy charger.

Download Charging Instructions
Steps 1–4: Connect & Start
Steps 5–8: Charge & Complete
Step 1 — Check Availability
01
Step 01

Check Availability

Ensure the station is ready and your desired connector type is shown as available on the NAYAX display.

Step 2 — Connect Cable
02
Step 02

Connect Cable

Firmly plug the charging cable into your vehicle's charging port. Ensure it clicks securely into place.

Step 3 — Start Session
03
Step 03

Start Session

Select your connector on the NAYAX screen and press the “Start Now” button to initiate the session.

Step 4 — Payment
04
Step 04

Payment

Present your credit/debit card or mobile wallet to the reader. Visa, Mastercard, Apple Pay and Google Pay are accepted.

Step 5 — Charging in Progress
05
Step 05

Charging in Progress

Your session is now active. The charger screen displays indicative data only — your actual usage will be on your receipt.

Step 6 — Select to Stop
06
Step 06

Select to Stop

When ready to finish, select your connector on the NAYAX screen and press the “Stop Charging” button.

Step 7 — Finalise Payment
07
Step 07

Finalise Payment

Present the same card or device used to start the session. This finalises the session and confirms billing.

Step 8 — E-Receipt
08
Step 08

E-Receipt

Disconnect the cable and return it to the holster. Scan the QR code on the NAYAX screen to receive your receipt by email.

Important Notes

Things to Keep in Mind

Credit Card Only

These chargers do not accept cash. Payment must be made by credit or debit card, Apple Pay, or Google Pay — directly at the machine.

Screen is for Indication Only

The charger screen shows an approximation. Your actual energy usage and billing details will be available on your e-receipt after the session ends.

Troubleshooting

If Charging Fails to Start

Try the relevant steps below based on your charger type before calling our support line.

Fast Charging

DC Charging

  1. 1

    Unplug the cable from your vehicle completely.

  2. 2

    Reconnect firmly until you hear or feel a click.

  3. 3

    Restart the session from Step 3 on the NAYAX screen.

DC fast charger
DC / CCS / CHAdeMO

Standard Charging

AC Charging

  1. 1

    Ensure the cable is firmly clicked into the vehicle port.

  2. 2

    If the session does not authorise, tap your card again.

  3. 3

    If issues persist, check the NAYAX screen for station status.

  4. 4

    Contact Alpine Energy support if the problem continues.

AC charger
Type 1 / Type 2 / J1772

Emergency Stop is Located on the Right Side of the Unit

Support

Still Need Help?

Our support team is available to assist. Call us directly or send a message and we'll get back to you within 1–2 business days.

1300 856 518Send a Message

Support Hours

Mon – Fri · 9am – 5pm AEST

Phone1300 856 518
Emailinfo@alpineenergy.com.au
Websitealpineenergy.com.au