Our Complaints Process

1Submit your complaint using the form.
2You'll receive an acknowledgement email within 24 hours.
3Our team investigates and contacts you within 1–2 business days.
4We work with you toward a resolution.

Urgent or safety issues?

If your complaint involves an immediate safety risk or critical system failure, please contact us directly at info@alpineenergy.com.au rather than using this form.

Our Complaints Process

1Submit your complaint using the form.
2You'll receive an acknowledgement email within 24 hours.
3Our team investigates and contacts you within 1–2 business days.
4We work with you toward a resolution.

Urgent or safety issues?

If your complaint involves an immediate safety risk or critical system failure, please contact us directly at info@alpineenergy.com.au rather than using this form.

Lodge a Complaint

We take all feedback seriously and are committed to resolving issues promptly.